As we have been receiving a lot of emails and messages regarding delayed delivery time of your e-liquid orders, we would like to update you on the current situation with Royal Mail & also thank all the wholesale and retail customers for your continuing to support VJuice at this time.
As a thank you for all the continued support from all the customers, retail and wholesale please feel free to use code BLOG20 for 20% off your orders.
We are still proceeding with any order placed before 2pm will be shipped out the same day but as soon as it’s in Royal Mail’s hand we have no control. We will continue to do our best to make sure orders are posted quickly.
Below are recommendations and timescales Royal Mail and other couriers are currently working with…
No courier is guaranteeing delivery timescales at this present time.
- Royal Mail 24: Currently up to 5 working days.
- Royal Mail 48: Currently up to 7 working days.
- UPS: Currently up to 2 working days.
- International: Timescales vary, please check the website for the chosen carrier for up to date timescales for your country.
Updates from Royal Mail.
Update Friday 15 May 2020
Deliveries and collections should take place throughout the UK today. However, despite our best endeavours, some areas of the country will likely experience some level of disruption due to Coronavirus-related absences at local mail centres and/or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times.
Update 14th April 2020:
Currently, we are experiencing delays with Royal Mail delivery due to the ongoing pandemic.
We have been advised that Royal Mail are currently experiencing Christmas levels of post with half of the members of staff.
We are unable to provide any tracking information for any Royal Mail 24, Royal Mail 48 or International Standard parcels, however these do show delivery confirmation.
Due to the pandemic, deliveries can take exceptionally longer than usual.
Royal Mail 24
During standard service, Royal Mail aims to deliver within 1-3 working days.
We are finding this service can take up to 5-10 days delivery at this time.
Royal Mail 48
During standard service, Royal Mail aim to deliver within 2-5 working days.
We are finding this service can take up to 10-14 days delivery at this time.
The above are just a guideline as each delivery can vary depending on the local sorting office / delivery depot.
Due to the reduction in the service provided, Royal Mail have advised us that parcels send via RM24 can only be considered lost / missing after 20 working days, and RM48 can only be considered lost / missing after 25 working days.
While we are shipping as many orders as possible each day, we ask that you do leave some extra time for your delivery to arrive before contacting us as this is outside of our control.
Update 6th April 2020:
We are experiencing a slight delay in orders being processed, which can lead to an additional 1-2 day processing. This is mainly due to the volume of orders received, as demand for online ordering has significantly increased (plus some supply chain issues for consumable items).
Royal Mail are currently experiencing delays due to the volume of parcels received and the number of staff available to deliver items. We expect only to see a 1 – 2 day delay on most methods, however please allow for an extra 4 – 5 days.
If selecting UPS shipping, please allow for a 1 – 2 day delivery delay. UPS appears to be prioritising essential services and business packages before residential.
Please be aware that we are also experiencing a high volume of support tickets during this time. We ask that you allow an extra couple of days before contacting us for a missing parcel due to the delivery delays and be respectful to our staff. We can assure that we are doing everything we can to get your orders to your door as soon as possible during these challenging times.
